Shipping & Returns Policy
Professional medical supply delivery and return procedures designed for healthcare facility needs
Shipping Policy
At Custom Medical Specialties, we recognize that reliable shipping is critical to uninterrupted patient care. That's why we partner exclusively with UPS for daily parcel pickup, ensuring consistent, dependable delivery of your medical products.
Shipping Excellence
- ✓ UPS Daily Pickup - Nationwide Coverage
- ✓ UPS Overnight Shipping available before 4:00 PM EST
- ✓ Professional Packaging Standards
- ✓ Real-Time Tracking Information
Important Notice
Custom Medical Specialties is not responsible for damages that occur during transit. We recommend immediate inspection upon receipt and reporting any damage to both CMS and the carrier.
Returns Policy
We want you to be satisfied with your purchase. If you need to return an item, please review the requirements below.
Approved returns are issued as store credit toward future orders after the item is received and inspected. A refund to your original form of payment is made only in special cases. Any product returned, once approved, will be subject to a 25% restocking fee, and shipping and charges will be the responsibility of the customer.
Return Requirements
- • RMA Number Required
- • Unopened Original Packaging
- • Within 10 Days of Receipt
- • Unused Condition Only
Return Limitations
- • 25% Restocking Fee
- • No Opened Products
- • Customer Pays Return Shipping
- • 90-Day Warranty Coverage
Return Process
Request Authorization
Contact customer service for RMA number and return instructions
Prepare Return
Keep original packaging intact and products unused
Label Package
Mark RMA number clearly on package exterior
Ship Return
Send to our returns processing center
Returns Address
Custom Medical Specialties
Returns Department
330 E Main Street
Pine Level, NC 27568
Customer Support: 919-202-8462 Ext. 200