Shipping – UPS is the only company that collects parcels daily. CMS is not responsible for damages that occur during transit.
Returns – How many days do you have to return an item? No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department. Non-defective items can only be returned if they were purchased directly from Custom Medical Specialties and must be returned in unused condition and in the unopened, original packaging - due to the nature of our products, we cannot authorize the return of a product that has been opened and/or removed from its original packaging. Retail, commercial and government customers must request an RMA within 10 days of receiving order for a full refund of the purchase price.
Warranty – Custom Medical Specialties products are warranted against defects in packaging, material and workmanship for 90 days from the original purchase. No item may be returned without a Return Merchandise Authorization Number from our customer service department. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty.
Restocking Fee- All returns are subject to a 25% restocking fee.
All Warranty and Return matters should be sent to: Custom Medical Sepcialties at 330 E Main ST, Pine Level, NC 27568
For questions or more information, call us at 919-202-8462 Ext. 200