Shipping Policy
At Custom Medical Specialties, we understand the critical nature of your medical supply needs. We exclusively partner with UPS for daily parcel collection to ensure consistent, reliable delivery of your essential medical products.
Custom Medical Specialties is not responsible for damages that occur during transit. We recommend that all customers thoroughly inspect packages immediately upon receipt and report any visible damage to both CMS and the carrier.
Returns Policy
Custom Medical Specialties maintains rigorous quality control standards in compliance with all applicable medical device regulations. Our return policy is designed to ensure product integrity and patient safety at all times.
All returns require a Return Merchandise Authorization (RMA) Number issued by our customer service department. Non-defective items are eligible for return only if they were purchased directly from Custom Medical Specialties and remain in unused condition within their unopened, original packaging.
Due to the specialized nature of our medical products and strict regulatory requirements, we cannot authorize the return of any product that has been opened and/or removed from its original packaging under any circumstances.
For retail, commercial, and government customers, an RMA must be requested within 10 days of receiving your order to qualify for a full refund of the purchase price.
Premium Return Process
Contact our dedicated customer service department to obtain a Return Merchandise Authorization (RMA) Number. Our specialists will guide you through the process and provide all necessary documentation.
Ensure your product remains in its original, unopened packaging. All returns must be in resalable condition with no alterations to packaging or contents. Carefully pack the items to prevent damage during transit.
Clearly mark your RMA number on the outside of your return package. Include all documentation provided by our customer service team. This ensures proper identification and expedited processing upon arrival.
Ship your return to the address provided by our customer service team. We recommend using a tracked shipping method for verification purposes. Upon receipt and inspection, your refund will be processed according to our policy terms.
Product Warranty
Custom Medical Specialties stands behind the exceptional quality of our medical products. All items are warranted against defects in packaging, material, and workmanship for 90 days from the date of original purchase.
Should you encounter any quality issues with our products, a Return Merchandise Authorization Number must be obtained from our customer service department before initiating a warranty claim. Following our evaluation, defective items will be repaired, replaced, or refunded at our discretion.
This limited warranty does not cover damage resulting from neglect, abuse, misuse, product alteration, or improper storage conditions. All medical products must be stored according to manufacturer specifications to maintain warranty eligibility.
Restocking Fee
All approved returns are subject to a 25% restocking fee. This fee covers the comprehensive inspection, quality assurance testing, and inventory management processes required to maintain our strict standards for medical products.
Contact Information
Our dedicated support team is available to assist you with any questions regarding our shipping and returns policies. We pride ourselves on providing exceptional service to healthcare professionals and institutions.
Returns Department
330 E Main ST
Pine Level, NC 27568
Hours of Operation:
Monday-Friday, 8:30AM-5:00PM EST
Custom Medical Specialties — Excellence in Medical Solutions Since 1997
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